Health and social care complaints

Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service.  The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.

HSC Complaints - Information for the Public 

If you are unhappy with the care or treatment you receive from the Health and Social Care service in Northern Ireland, you have the right to complain. You will find information on how to make a complaint on NI Direct.

HSC Complaints - Standards and Guidelines 

The following documents provide detailed guidance on the HSC Complaints Procedure

HSC Complaints - Directions 

The following HSC Complaints Directions have been issued to the Health and Social Care Service. 

HSC Complaints Statistics 

Related to Health and social care complaints

Access to information

How to request information from the Department of Health including Freedom of Information, information about yourself and the type of information we commit to publish on a regular basis. More...

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