HSC Complaints - Directions | Department of Health

Directions issued to Health & Social Care Services on Procedures for Complaints

Documents

The HSC Complaints Procedure Directions (NI) 2009
PDF (450 KB)

Directions to HSC Board on Procedures for FPS Complaints and Pilot Scheme Providers (NI) 2009
PDF (531 KB)

Directions to HSC Board on Procedures for FPS Complaints and Pilot Scheme Providers(NI) 2009 (Amended 01/10/2009)
PDF (43 KB)

Directions to the Business Services Organisation on Procedures for Complaints (NI) 2009 - 26/06/2010
PDF (176 KB)

Directions to the Public Health Agency on Procedures for Complaints (NI) 2009 - 26/07/2010
PDF (173 KB)

The HSC Complaints Procedure Directions (NI) 2009 (Amended 02/09/2013)
PDF (33 KB)

Complaints about Family Health Services Practitioners and Pilot Scheme Providers (Honest Broker Timescales) (Amended 2013)
PDF (28 KB)

The Health & Social Care Complaints Procedure (Amendment No. 2) Directions (NI) (April 2019)
PDF (947 KB)

Directions to the HSCB on Procedures for Dealing with Complaints about Family Health Services Practitioners and Pilot Scheme Providers (Amendment No.3) (N) 2019 (April 2019)
PDF (57 KB)

Directions to the Regional Agency for Public Health and Social Well-Being on Procedures for Dealing with Health and Social Care Complaints (Amendment) (NI) 2019 (April 2019)
PDF (1 MB)

Directions to the Regional Business Services Organisation on Procedures for Dealing with Health and Social Care Complaints (Amendment) (NI) 2019 (April 2019)
PDF (48 KB)

Health and Social Care Complaints Procedure (Amendment No.3) Directions (Northern Ireland) 2022
PDF (46 KB)

Directions to the Regional Business Services Organisation on procedures for dealing with health and social care complaints (Amendment No.2)(Northern Ireland) 2022
PDF (31 KB)

Directions to the Regional Agency for Public Health and Social Well-Being on procedures for dealing with health and social care complaints (Amendment No.2)(Northern Ireland) 2022
PDF (31 KB)

Help viewing documents