Skip to main content
Department of Health Department of Health An Roinn Sláinte Männystrie O Pouste

Main navigation

  • Home
  • Topics
  • Publications
  • Consultations
  • Contact

Translation help

Translate this page

Select a language

  • Arabic — عربي
  • Chinese (Simplified) — 中文简体
  • Chinese (Traditional) — 中文繁體
  • Dutch — Nederlands
  • Filipino — Filipino
  • French — Français
  • German — Deutsch
  • Hungarian — Magyar
  • Irish — Gaeilge
  • Italian — Italiano
  • Latvian — Latviešu
  • Lithuanian — Lietuvių kalba
  • Polish — Polski
  • Portuguese — Português
  • Romanian — Română
  • Russian — Русский
  • Slovak — Slovenčina
  • Spanish — Español
  • Ukrainian — Українська
  • HSC Complaints - Directions

    Topics:
    • Safety and quality, 
    • Health and social care complaints

    Date published: 2 September 2013

    Last updated: 25 May 2023

    Directions issued to Health & Social Care Services on Procedures for Complaints 

    Documents

    • The HSC Complaints Procedure Directions (NI) 2009 Adobe PDF (450 KB)
    • Directions to HSC Board on Procedures for FPS Complaints and Pilot Scheme Providers (NI) 2009 Adobe PDF (531 KB)
    • Directions to HSC Board on Procedures for FPS Complaints and Pilot Scheme Providers(NI) 2009 (Amended 01/10/2009) Adobe PDF (43 KB)
    • Directions to the Business Services Organisation on Procedures for Complaints (NI) 2009 - 26/06/2010 Adobe PDF (176 KB)
    • Directions to the Public Health Agency on Procedures for Complaints (NI) 2009 - 26/07/2010 Adobe PDF (173 KB)
    • The HSC Complaints Procedure Directions (NI) 2009 (Amended 02/09/2013) Adobe PDF (33 KB)
    • Complaints about Family Health Services Practitioners and Pilot Scheme Providers (Honest Broker Timescales) (Amended 2013) Adobe PDF (28 KB)
    • The Health & Social Care Complaints Procedure (Amendment No. 2) Directions (NI) (April 2019) Adobe PDF (947 KB)
    • Directions to the HSCB on Procedures for Dealing with Complaints about Family Health Services Practitioners and Pilot Scheme Providers (Amendment No.3) (N) 2019 (April 2019) Adobe PDF (57 KB)
    • Directions to the Regional Agency for Public Health and Social Well-Being on Procedures for Dealing with Health and Social Care Complaints (Amendment) (NI) 2019 (April 2019) Adobe PDF (1 MB)
    • Directions to the Regional Business Services Organisation on Procedures for Dealing with Health and Social Care Complaints (Amendment) (NI) 2019 (April 2019) Adobe PDF (48 KB)
    • Health and Social Care Complaints Procedure (Amendment No.3) Directions (Northern Ireland) 2022 Adobe PDF (46 KB)
    • Directions to the Regional Business Services Organisation on procedures for dealing with health and social care complaints (Amendment No.2)(Northern Ireland) 2022 Adobe PDF (31 KB)
    • Directions to the Regional Agency for Public Health and Social Well-Being on procedures for dealing with health and social care complaints (Amendment No.2)(Northern Ireland) 2022 Adobe PDF (31 KB)

    Help viewing documents

    Share this page Share on Facebook (external link opens in a new window / tab) Share on X (external link opens in a new window / tab) Share by email (external link opens in a new window / tab)

    Department footer links

    • Crown copyright
    • Terms and Conditions
    • Privacy
    • Cookies
    • Accessibility
    • The Northern Ireland Executive
    • The Executive Office
    • Department of Agriculture, Environment and Rural Affairs
    • Department for Communities
    • Department for Education
    • Department for the Economy
    • Department of Finance
    • Department for Infrastructure
    • Department for Health
    • Department of Justice
    • nidirect.gov.uk — the official government website for Northern Ireland citizens