Health and social care complaints
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Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.
HSC Complaints - Information for the Public
If you are unhappy with the care or treatment you receive from the Health and Social Care service in Northern Ireland, you have the right to complain. You will find information on how to make a complaint on NI Direct.
HSC Complaints - Standards and Guidelines
The following documents provide detailed guidance on the HSC Complaints Procedure
HSC Complaints - Directions
The following HSC Complaints Directions have been issued to the Health and Social Care Service.