Complaints and compliments statistics

Within this section information is presented on complaint issues and compliments received by HSC Trusts. It details the number of HSC Trust complaint issues received, the programme of care, category, subject and specialty of the complaint issue, along with the time taken to provide a substantive response to complaints received. Information on compliments received by HSC Trusts is detailed by subject and method. Also presented are Family Practitioner Services complaints handled by the HSC Board.

Current publications

The release of the ‘Complaints and Compliments Received by HSC Trusts in Northern Ireland (2019/20)’ publication planned for Wednesday 8th July 2020 has been delayed.  The new proposed date for publication is Wednesday 30th September 2020. 

Previous publications

Information sources

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