Personalised care
Digital will provide our people with greater visibility and control over treatment and care journeys.
For our population, digital holds the potential to provide greater visibility, control and personalisation of care.
We will provide more personalised care, including full visibility of health data and care journeys, moving towards precision medicine to identify the best approaches and care pathways for everyone. A single electronic care record will empower people and staff to have full visibility of care pathways.
We will empower the population to take an active role in care and wellness decision-making, developing new digital ways for people to access health services. This includes easier online communications, virtual assistance and consultations, as well as the ability to view their personal health record. We will co-design solutions that tackle digital inequalities, responding to user needs and ensuring user experience is at the centre.