Why Trust is a Must in Organisations

Date published: 13 February 2019

Presentation on why trust is important, including the impact on relationships, stress, criticism and negativity. 


Considers the benefits associated with Trust, such as task performance and citizenship behaviour.  Looks at the advantages of optimal trust, including:

  • Creates confidence;
  • Decreases uncertainty;
  • Fosters openness;
  • Supports a sense of safety;
  • Encourages knowledge sharing and problem solving; and
  • Reduces monitoring costs

The presentation goes on to look at the problems of trusting without evidence or consideration and how to assess trustworthiness. 

Finally, it sets out how individuals and organisations can renew trust, particularly after trust has been broken, and highlights the importance of apologies, admissions, explanations, punishment, support and training etc.

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