Duty of Candour – Key to successful implementation

Date published: 13 February 2019

A paper which identifies learning from the experience of implementing a duty of candour in England and Scotland in particular and looks at how compliance is monitored and regulated.


The paper sets out the key lessons for successful implementation of a statutory duty of candour, including:

  • Clarity around definitions;
  • Ensuring a person-centred process;
  • Minimising bureaucracy;
  • Distinguishing between regret and an apology;
  • Robust monitoring and compliance; and
  • A system to deal with breaches of the duty.

The paper includes a leaflet by the Care Quality Commission, England’s health and social care regulator, on what the English statutory duty means for patients and their families

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