Home care experience survey

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Patient experience is a recognised component of high quality care. The Northern Ireland quality 2020 strategy defines quality under 3 main themes: safety, effectiveness, and patient and client focus. This focus on the patient and their experience of care is to ensure that the health service is always centred around the needs of the patient. Identification of these needs is therefore of the utmost importance

Purpose of survey

The department of health in Northern Ireland, working with health and social care trusts, undertook the Home care experience survey in 2018. The aim is to gain a greater understanding of the aspects of care that are of most importance to clients, to act on clients’ feedback, and to improve the quality of health and social care.  

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