Patient safety and patient experience
Information within this section refers to patient safety and patient experience. This includes information on the number of complaints received by health and social care (HSC) trusts, the number of clinical/social care negligence cases open, settled and closed each year and the amount of damages and legal costs incurred.
Measuring patients' experience of health services and care is an essential part of health policy, regulation and service improvement. It involves seeking feedback from patients on the care and treatment they have received.
Details information on the number and type of complaint issues received by HSC trusts and the number of clinical /social care negligence cases open, settled and closed each year and the amount of damages and legal costs incurred.
Provides statistics on:
The Department of Health, Social Services and Public Safety in Northern Ireland, working in conjunction with health & social care trusts, have carried out the inpatient patient experience survey, the first in a regional programme of patient experience surveys across the health and social care service.
Patient experience surveys are a means by which the health service can gain a greater understanding of the aspects of care that are of most importance to patients and by effectively measuring and acting upon patients’ feedback, strive for improvement in the quality of care provided to patients.