Disposal schedule - Section B

Disposal schedule - Section B - Work area - Complaints

Ref Record Type Minimum Retention Period Relevant Legislation / Derivation Final Action
B1 Enquiries which do not give rise to formal complaints three years Record management retention scheduling Destroy
B2 Correspondence, investigation and outcomes

Review 10 years from completion of the action.  Files should be reviewed in accordance with the principles in part 1

No less than 15 years for complaints dealt with under the Residential Family Centres Regulations (NI) 2007 

Where the complaint has resulted in litigation the records relating to the litigation should be managed 

Where the complaint has resulted in any form of disciplinary preceding the personnel records should be managed 

Where more than one retention period applies the longest of them should be used

Records Management retention scheduling When the retention period has expired, PRONI to determine on review
B3 Complaints investigated under the Representations Procedure (Children) Regulations (NI) 1996 in respect of:  
 
These records are the records relating to the investigation of the complaint which should be kept separate from the case record.  The case record should however contain a note that a complaint under the regulations was made, a broad outline on the nature of the complaint, its outcome, and where the investigation records are retained Representations Procedure
(Children) Regulations (NI) 1996
 
When the retention period has expired, PRONI to determine on review
  A looked after child 75 years from date of birth of the child to whom it relates or, if the child dies before age 18, then for a period of 15 years beginning with the date of his/her death Representations Procedure
(Children) Regulations (NI) 1996
When the retention period has expired, PRONI to determine on review
  A Child in Need 20 years after closure of case Representations Procedure
(Children) Regulations (NI) 1996
  
When the retention period has expired, PRONI to determine on review
  Child Protection 75 years after closure or 15 years after death of child if child dies before attaining the age of 18 Representations Procedure
(Children) Regulations (NI) 1996
  
When the retention period has expired, PRONI to determine on review
B4 Returns made to the Department
(CH8 statistics)
    Destroy

 

Back to top